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Warranty - Einscan 3D Scanners

We offer at least one-year standard warranty that cover any manufacturing defects that cause the Einscan 3D Scanner not working as intended, with a target repair completion time of 10 to 14 days.  

The warranty does not cover any faults caused by accident, neglect, misuse or normal wear and tear.

You can also choose to buy premium warranty option at additional cost.

Extended 2-year premium warranty can be bought at the time of purchase of the scanner or before the expiry of the first year warranty. Premium care provides you with priority support, including:

(1) front-of-the-queue within 1 to 2 days target completion,

(2) coverage of return shipping costs,

(3) 5% discount on accessories, and 

(4) If the repair will take longer than 3 days, then a loaner scanner of your model will be provided to you until the repair is finished. 

If you purchase the extended 2-year premium warranty, the initial year of standard warranty will be converted into premium warranty without additional charge, i.e. you can enjoy 3-year premium warranty.

Misuse, accident, neglect, abuse, wear and tear, environmental or natural disasters, and other unwarranted damages are not covered by any warranty plan.

Customer can choose to pay the purchase by credit card on the website. We accept Visa, Mastercard, American Express, Diners. We also accept Apple Pay and Google Pay.

All of our products are delivered from California to your door. Order is processed within 1-2 business days.

Free Standard shipping is available for any order with pre-tax total of $75 or above. Standard shipping takes 5-6 business days.

Priority shipping (1-2 business days) and Express shipping (3-4 business days) are available at a charge.