Frequently Asked Questions

What are my delivery options?

All of our products are delivered from California to your door. Order is processed within 1-2 business days.

Free Standard shipping is available for any order with pre-tax total of $75 or above. Standard shipping takes 5-6 business days.

Priority shipping (1-2 business days) and Express shipping (3-4 business days) are available at a charge.

What are my payment options?

Customer can choose to pay the purchase by credit card on the website. We accept Visa, Mastercard, American Express, Diners. We also accept Apple Pay and Google Pay.

How do I know when my order will be delivered?

As soon as your order is sent out, you will be notified by a “Shipping Confirmation” email. This will contain the shipping details for your order and a unique tracking number. You will be able to track the status of your delivery via the online tools offered by our preferred courier.

How do I return my product once it has been delivered?

As per our 100% satisfaction guarantee, if you are not fully satisfied with your scanner, you can return it within 30 days from the day after you received it. Restocking fee applies, please see our Return & Exchange, Warranty Policy and Terms and Conditions for more details.

If you paid your order uisng Shop Pay Installments (financing option) and decided to return the product within 30 days after you received it. Restocking fee and order cancellation fee apply, please see our Return & Exchange, Warranty Policy and Terms and Conditions for more details.

No return, exchange or refund is allowed for software after the activation code is delivered to you.

What do I do if the item is incorrect / damaged when delivered?

Please contact us immediately if your product is not complete or incorrect when delivered. You should contact us within 30 days from the date you received the item.

We will organize the return shipment for the damaged/incorrect item and send a replacement to you as soon as possible.

Please see our Return & Exchange, Warranty Policy and Terms and Conditions for more details.

What do I do if the product does not work?

We offer a one-year warranty that covers any manufacturing defects on all products. If you find any defect within 30 days from the date you received the product, we will replace the item with a new unit.

If your scanner needs to be sent back for repair within the warranty period, we will provide a loaner unit for your projects according to our Warranty Policy.

What is the warranty policy?

Warranty - Einscan 3D Scanners

We offer at least one-year standard warranty that cover any manufacturing defects that cause the Einscan 3D Scanner not working as intended, with a target repair completion time of 10 to 14 days.  

The warranty does not cover any faults caused by accident, neglect, misuse or normal wear and tear.

You can also choose to buy premium warranty option at additional cost.

Extended 2-year premium warranty can be bought at the time of purchase of the scanner or before the expiry of the first year warranty. Premium care provides you with priority support, including:

(1) front-of-the-queue within 1 to 2 days target completion,

(2) coverage of return shipping costs,

(3) 5% discount on accessories, and 

(4) If the repair will take longer than 3 days, then a loaner scanner of your model will be provided to you until the repair is finished. 

If you purchase the extended 2-year premium warranty, the initial year of standard warranty will be converted into premium warranty without additional charge, i.e. you can enjoy 3-year premium warranty.

Misuse, accident, neglect, abuse, wear and tear, environmental or natural disasters, and other unwarranted damages are not covered by any warranty plan.

 

Warranty - Metrology 3D Scanners (Freescan Combo, Freescan Trio)

We offer at least one-year standard warranty that cover any manufacturing defects that cause the Metrology 3D Scanner not working as intended, with a target repair completion time of 21 to 30 days.  

The warranty does not cover any faults caused by accident, neglect, misuse or normal wear and tear.

Extended 1-year warranty can be bought at the time of purchase of the scanner or before the expiry of the first year warranty.  

Misuse, accident, neglect, abuse, wear and tear, environmental or natural disasters, and other unwarranted damages are not covered by any warranty plan.

Please see our Warranty Policy and Terms and Conditions for more details.

Once I receive the equipment, how do I get started?

The USB drive provided with your 3D scanner includes a PDF user guide, software, and information to help you get started.

We provide free video tutorials for your scanner and offer training services at an hourly rate. Contact us for more details.

What do I need to run the Einscan scanners?

The one thing you will need is a computer to connect your scanner to. There are plenty of different options available; however, our selection of scanners is fairly demanding in terms of resources. Make sure you read our Hardware requirements on the product page for more information.

Are financing options available?

For orders over $50, financing options are available through Shop Pay.

Shop Pay may provide interest-free split payments for 6 to 12 months or interest-bearing financing up to 24 months, depending on eligibility. You can apply by Shop Pay at checkout.

If you need a financing period of more than 24 months, please contact us at hello@3dwonders.shop and ask for a 60-second application through APPROVE. APPROVE is one of the fastest growing equipment financing companies in USA.

Please note that Shop Pay, Affirm, APPROVE and their lenders are independent from 3D Wonders LLC. 3D Wonders LLC does not provide any financing options to anyone. 3D Wonders LLC has no control over and is not able to influence the decisions made by all these parties.

If you have any questions, please contact us at hello@3dwonders.shop

Contact us if you have more questions about our products!